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Beckett Advisors is an advisory and research group that supports its clients in their pursuit of creating long-term and profitable resilient customer relationships.
Customer service and the resulting customer satisfaction are a microcosm, a subset of the discipline, called systematic customer centricity. Effective systematic-customer centricity requires excellent customer service as a prerequisite.
A systematically customer-centric organization provides mutual benefits to the customer and the supplier partner, as it develops a flexible, value-creating strategy, leading to the development of resilient customer relationships.
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